Need help with an order, shipping, pickup, returns, product availability, or choosing the right gear? Send us a message and our team will point you in the right direction.

Prefer to talk it through? Give us a call for quick questions, store info, pickup help, or hands-on gear advice from the EZOKO team.

EZOKO FISHING

Orders placed before noon Eastern Time on a shipping business day are processed for same day shipping. Orders placed after noon, or outside shipping business days, are processed the next shipping business day.
 

 We ship orders Monday to Friday, excluding Canadian and Quebec holidays. Customer service is off or slower on Mondays, so order change or modification requests sent during the weekend may be reviewed and handled on Tuesday.
 

 If you place an order for in store pickup, pickup orders are ready within 2 hours at EZOKO, 3540 Griffith, St Laurent, QC H4T 1A7.

Orders placed before noon Eastern Time on a shipping business day are processed for same day shipping. Orders placed after noon, or outside shipping business days, are processed the next shipping business day.
 
 
 We ship orders Monday to Friday, excluding Canadian and Quebec holidays. Customer service is off or slower on Mondays, so order change or modification requests sent during the weekend may be reviewed and handled on Tuesday.
 
 
 If you place an order for in store pickup, pickup orders are ready within 2 hours at EZOKO, 3540 Griffith, St Laurent, QC H4T 1A7.

How long does it take for my order to be prepared?

Orders, Shipping & Tracking

What are EZOKO’s shipping options, costs, and delivery expectations?

How much is shipping to Canada and how long does delivery take?

How much is shipping to the USA and how long does delivery take?

How much is shipping to selected European Union countries and how long does delivery take?

How much is shipping to the United Kingdom and how long does delivery take?

How much is shipping to Sweden and how long does delivery take?

How much is shipping to Norway and how long does delivery take?

Can EZOKO ship to countries not listed in the shipping table?

Where does EZOKO ship?

Which carrier will deliver my order?

Does EZOKO offer express shipping?

How do I track my order?

My tracking has not moved. What should I do?

My order says delivered but I do not have it. What should I do?

Can I change, cancel, add to, or combine an order?

Can I change my shipping address or contact information?

Can I choose pickup instead of shipping?

How will I know when my order is ready for pickup?

What do I need to bring for pickup?

Can someone else pick up my order?

Can I check store availability before visiting?

Store Pickup

How do returns, exchanges, and refunds work?

Can I exchange an item for another size, color, model, or retrieve side?

Are any items final sale or excluded from returns?

Who pays return shipping and how are refunds issued?

What should I do if I received the wrong item?

Returns, Exchanges & Refunds

What should I do if my package or product arrives damaged?

What should I do if a product appears defective?

Should I contact EZOKO or the manufacturer for warranty support?

What happens if a rod, reel, electronics item, or accessory breaks?

What should I do if parts are missing from the box?

Warranty, Damage & Missing Items

How do I know if an item is in stock?

Will an out of stock item be restocked?

Can EZOKO special order, preorder, or backorder an item?

What is your Special Order process?

Product Availability, Restocks & Special Orders

I was charged but did not receive an order confirmation. What should I do?

What payment methods, financing, or installment options are available?

How do gift cards, discounts, promo codes, or loyalty offers work?

Does EZOKO offer price matching, free shipping matches, or event promotions?

Payments, Promotions & Gift Cards

Where are EZOKO’s store hours, location, and contact details?

Can I get support in French or English?

What is the best way to contact EZOKO?

Contact, Store Info & Language

How long does it take for my order to be prepared?Updated a day ago