My order says delivered but I do not have it. What should I do?Updated a day ago

First, check the tracking on our EZOKO tracking page or directly through the tracking link in your shipping confirmation email. Then check your delivery area, mailbox, front door, building entrance, parcel locker, reception desk, or any safe drop location the carrier may have used.

If the package still cannot be found, email us at or call us at with your order number and tracking number. We’ll review the situation with you. We know how frustrating it is when gear says delivered but is nowhere to be seen. We’ll help you get clear next steps.