My order says delivered but I do not have it. What should I do?Updated 25 days ago

First, check the tracking on our EZOKO tracking page or through the tracking link in your shipping confirmation email. Then check your mailbox, front door, building entrance, parcel locker, reception desk, neighbors, or any safe drop location the carrier may have used.

If the package still cannot be found and you purchased Checkout+, package protection covers eligible issues such as loss or theft. Start your claim through our Customer Portal and follow the steps provided.

If you did not purchase Checkout+, contact the EZOKO team with your order number and tracking information. We’ll review the situation and help determine the next steps.

We know how frustrating it is when tracking says delivered but your package is nowhere to be found. We’ll help you get a clear path forward.