My tracking has not moved. What should I do?Updated a day ago

Tracking updates depend on carrier scans, so there can sometimes be a delay between the moment a package is handed to the carrier and the next visible update.

Start by checking your shipment on our EZOKO tracking page or through the link in your shipping confirmation email. If the tracking still looks stuck and you’re concerned, email us at or call us at with your order number and tracking number. We’ll take a look and help you figure out the next step.