Need help with an order, shipping, pickup, returns, product availability, or choosing the right gear? Send us a message and our team will point you in the right direction.

Prefer to talk it through? Give us a call for quick questions, store info, pickup help, or hands-on gear advice from the EZOKO team.

EZOKO FISHING

We ship with common parcel carriers such as FedEx, UPS, USPS, Purolator, DHL, Canada Post, Canpar, and other regional partners depending on destination and service availability.
 

 Once your order ships, we provide a tracking number. You can follow your shipment through the tracking link in your shipping confirmation email or directly on our
 <a href="https://ezokofishing.com/tools/order-tracking">EZOKO tracking page</a>.
 

 For international orders handled through Global e, some labels, tracking pages, carrier emails, customs documents, or shipping communications may mention Global e instead of EZOKO. That&#x2019;s normal and does not change your order with us.

We ship with common parcel carriers such as FedEx, UPS, USPS, Purolator, DHL, Canada Post, Canpar, and other regional partners depending on destination and service availability.
 
 
 Once your order ships, we provide a tracking number. You can follow your shipment through the tracking link in your shipping confirmation email or directly on our
 <a href=https://ezokofishing.com/tools/order-tracking>EZOKO tracking page</a>.
 
 
 For international orders handled through Global e, some labels, tracking pages, carrier emails, customs documents, or shipping communications may mention Global e instead of EZOKO. That’s normal and does not change your order with us.

Which carrier will deliver my order?

Orders, Shipping & Tracking

What are EZOKO’s shipping options, costs, and delivery expectations?

How much is shipping to Canada and how long does delivery take?

How much is shipping to the USA and how long does delivery take?

How much is shipping to selected European Union countries and how long does delivery take?

How much is shipping to the United Kingdom and how long does delivery take?

How much is shipping to Sweden and how long does delivery take?

How much is shipping to Norway and how long does delivery take?

Can EZOKO ship to countries not listed in the shipping table?

Where does EZOKO ship?

How long does it take for my order to be prepared?

Does EZOKO offer express shipping?

How do I track my order?

My tracking has not moved. What should I do?

My order says delivered but I do not have it. What should I do?

Can I change, cancel, add to, or combine an order?

Can I change my shipping address or contact information?

Can I choose pickup instead of shipping?

How will I know when my order is ready for pickup?

What do I need to bring for pickup?

Can someone else pick up my order?

Can I check store availability before visiting?

Store Pickup

How do returns, exchanges, and refunds work?

Can I exchange an item for another size, color, model, or retrieve side?

Are any items final sale or excluded from returns?

Who pays return shipping and how are refunds issued?

What should I do if I received the wrong item?

Returns, Exchanges & Refunds

What should I do if my package or product arrives damaged?

What should I do if a product appears defective?

Should I contact EZOKO or the manufacturer for warranty support?

What happens if a rod, reel, electronics item, or accessory breaks?

What should I do if parts are missing from the box?

Warranty, Damage & Missing Items

How do I know if an item is in stock?

Will an out of stock item be restocked?

Can EZOKO special order, preorder, or backorder an item?

What is your Special Order process?

Product Availability, Restocks & Special Orders

I was charged but did not receive an order confirmation. What should I do?

What payment methods, financing, or installment options are available?

How do gift cards, discounts, promo codes, or loyalty offers work?

Does EZOKO offer price matching, free shipping matches, or event promotions?

Payments, Promotions & Gift Cards

Where are EZOKO’s store hours, location, and contact details?

Can I get support in French or English?

What is the best way to contact EZOKO?

Contact, Store Info & Language

Which carrier will deliver my order?Updated a day ago