Find our Montreal shop address, opening hours, support email, phone number, and why our schedule protects service quality.

You can visit us at:
 

EZOKO 
 3540 Griffith 
 St Laurent, QC H4T 1A7 
 Canada
 

 Our opening hours are:
 
<ul>
<li>Monday: Closed</li>
<li>Tuesday: 10 AM to 6 PM ET</li>
<li>Wednesday: 10 AM to 6 PM ET</li>
<li>Thursday: 10 AM to 8 PM ET</li>
<li>Friday: 10 AM to 8 PM ET</li>
<li>Saturday: 10 AM to 5 PM ET</li>
<li>Sunday: Closed</li>
</ul>

 We&#x2019;d love to welcome customers more days and more hours, but we&#x2019;re a small team. These hours are the best balance for us to serve customers properly, take care of our families, and still get time on the water, because fishing is also how we keep our advice real.
 

 For help, email us at
 <a href="mailto:support@ezokofishing.com">support@ezokofishing.com</a>,
 contact us through the website chat, or call the shop at
 <a href="tel:+18885193870">+1-888-519-3870</a>.

Where are EZOKO’s store hours, location, and contact details?

Learn which languages our Montreal based team can help with when you contact EZOKO for order or product support.

Yes. You can contact us in English or French.We&#x2019;re based in Montreal, and we&#x2019;re happy to help in whichever of those two languages is easier for you.

Can I get support in French or English?

Find the right EZOKO contact path for returns, Checkout+ claims, orders, shipping, warranty, product questions, and general help.

For returns, exchanges, or eligible Checkout+ package claims, the best place to start is our <a href="https://ezokofishing.com/pages/customer-portal">Customer Portal</a>. It will guide you through the process and connect the request to your order.For order questions, shipping, pickup, warranty, product availability, or general help, contact the EZOKO team by email, website chat, or phone.For order-specific help, include your order number whenever possible. It helps us find the right order faster and give you a better answer.If you need help using the Customer Portal or aren&#x2019;t sure which path applies to your situation, our team is here to help.

What is the best way to contact EZOKO?

Need help with an order, shipping, pickup, returns, product availability, or choosing the right gear? Send us a message and our team will point you in the right direction.

Prefer to talk it through? Give us a call for quick questions, store info, pickup help, or hands-on gear advice from the EZOKO team.

EZOKO FISHING

Store address, opening hours, language support, and the best ways to reach the EZOKO team for order or product help.

Contact, Store Info & Language

What are EZOKO’s shipping options, costs, and delivery expectations?

How much is shipping to Canada and how long does delivery take?

How much is shipping to the USA and how long does delivery take?

How much is shipping to selected European Union countries and how long does delivery take?

How much is shipping to the United Kingdom and how long does delivery take?

How much is shipping to Sweden and how long does delivery take?

How much is shipping to Norway and how long does delivery take?

Can EZOKO ship to countries not listed in the shipping table?

Where does EZOKO ship?

Which carrier will deliver my order?

How long does it take for my order to be prepared?

Does EZOKO offer express shipping?

How do I track my order?

My tracking has not moved. What should I do?

My order says delivered but I do not have it. What should I do?

Can I change, cancel, add to, or combine an order?

Can I change my shipping address or contact information?

Orders, Shipping & Tracking

Can I choose pickup instead of shipping?

How will I know when my order is ready for pickup?

What do I need to bring for pickup?

Can someone else pick up my order?

Can I check store availability before visiting?

Store Pickup

How do returns, exchanges, and refunds work?

Can I exchange an item for another size, color, model, or retrieve side?

Are any items final sale or excluded from returns?

Who pays return shipping and how are refunds issued?

What should I do if I received the wrong item?

What is Checkout+ and what does it cover?

Returns, Exchanges & Refunds

What should I do if my package or product arrives damaged?

What should I do if a product appears defective?

Should I contact EZOKO or the manufacturer for warranty support?

What happens if a rod, reel, electronics item, or accessory breaks?

What should I do if parts are missing from the box?

Warranty, Damage & Missing Items

How do I know if an item is in stock?

Will an out of stock item be restocked?

Can EZOKO special order, preorder, or backorder an item?

What is your Special Order process?

Product Availability, Restocks & Special Orders

I was charged but did not receive an order confirmation. What should I do?

What payment methods, financing, or installment options are available?

How do gift cards, discounts, promo codes, or loyalty offers work?

Does EZOKO offer price matching, free shipping matches, or event promotions?

Payments, Promotions & Gift Cards