What is Checkout+ and what does it cover?Updated 25 days ago
Checkout+ is an optional protection you can add to your EZOKO order at checkout for a small additional cost. It gives you extra peace of mind from the moment your order leaves us and makes eligible returns even easier if you change your mind afterward.
With Checkout+, your eligible order includes:
- Package protection for eligible delivery issues such as loss, theft or damage during shipping
- Covered return shipping on eligible returns within our 30-day return period
- A simple way to manage eligible claims and returns directly through the EZOKO Customer Portal
It’s a simple way to add an extra layer of protection to your order, especially when you’re having valuable fishing equipment shipped to your door.
What happens if my package is lost, stolen or damaged?
If you selected Checkout+ and experience an eligible delivery issue, for example your package is lost, stolen after delivery or arrives damaged, you can start a claim through the EZOKO Customer Portal.
The portal will guide you through the process and collect any information or photos required to review the claim.
What does Checkout+ change for returns?
EZOKO already offers eligible returns within 30 days of receiving your order. Checkout+ makes that experience even easier by covering the return shipping label for eligible returns.
For example, if you:
- Ordered the wrong size or color
- Changed your mind
- Decided another model would be a better fit
your eligible return label is covered when you purchased Checkout+. No return-label cost is deducted from your refund, store credit or exchange value.
What if I don’t choose Checkout+?
That’s completely fine. Checkout+ is optional, and choosing not to add it does not remove EZOKO’s standard 30-day return policy or the support you can expect from our team.
If you make an eligible return for a reason that isn’t EZOKO’s responsibility, we’ll still provide the return label through our Customer Portal. The cost of that label will simply be deducted from your refund, store credit or exchange value.
And if EZOKO is responsible, for example we sent the wrong product or variant, or your product arrived damaged due to an issue for which we are responsible, we take care of the return shipping whether you purchased Checkout+ or not.
Our mistake is our responsibility. Checkout+ doesn’t change that.
Do I still get support from EZOKO?
Absolutely.
Checkout+ adds another layer of protection and makes certain claims and returns easier, but it doesn’t replace EZOKO customer service.
Our team still follows your order, works with trusted carriers and is here when something doesn’t look right. If you need help understanding a claim, return or delivery issue, there are still real anglers behind EZOKO ready to help.
How do I use Checkout+ after my order?
For an eligible return or package-protection claim, start with the EZOKO Customer Portal.
The portal will identify your order, determine the options available to you and guide you through the next steps.
For complete return eligibility and exclusions, please review our Return & Refund Policy.