Review our return window, eligibility basics, return instructions, shipping responsibility, and refund timing.

We offer a 30 day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and you&#x2019;ll need the receipt or proof of purchase.
 

 To start a return, email us at
 <a href="https://ezokofishing.com/a">
 and explain the issue. We&#x2019;ll reply with return instructions. Items sent back without first requesting a return will not be accepted.
 </a>

 If your return is accepted and we are responsible for the return, such as a wrong product or damaged product, we&#x2019;ll send you a return shipping label and instructions.
 

 If your return is accepted and you are responsible for the return, such as ordering the wrong product or no longer wanting it, we&#x2019;ll offer you the choice to send the product back at your own cost or to use a return shipping label from us, with the cost deducted from your refund.
 

 Once we receive and inspect the return, we&#x2019;ll let you know whether the refund is approved. If approved, the refund is issued automatically to your original payment method within 5 business days. Your bank or credit card company may need additional time to process and post the refund.
 

 For the full details, please review our
 <a href="https://ezokofishing.com/policies/refund-policy">Return / Refund Policy</a>.

How do returns, exchanges, and refunds work?

Learn how exchanges work, when return shipping is at your expense, and when we cover it because we made a mistake.

Yes. We&#x2019;re always happy to help with exchanges when we can. We understand that sometimes a color, size, model, retrieve side, or setup choice needs to be adjusted once the gear is in your hands.
 

 The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
 

 Before sending anything back, email us at
 <a href="https://ezokofishing.com/a">
 to start the return process and receive instructions. Items sent back without first requesting a return will not be accepted.
 </a>

 If the exchange is needed because you ordered the wrong color, size, retrieve side, or model, the shipping cost is at your expense. If the issue is our fault, for example, if we sent the wrong color or wrong item, we&#x2019;ll cover everything and make it right.
 

 You can also review the full process in our
 <a href="https://ezokofishing.com/policies/refund-policy">Return / Refund Policy</a>.

Can I exchange an item for another size, color, model, or retrieve side?

See which items cannot be returned, including sale items, gift cards, and opened navigation cards, before you order.

Yes. We cannot accept returns on sale items or gift cards.
 

 Navigation cards such as LakeMaster and Navionics cards are also final sale once opened. They are not resellable once opened, which is the usual standard for media style products such as software, DVDs, and similar sealed digital or data products.
 

 If you are unsure whether an item is returnable before placing your order, email us at
 <a href="https://ezokofishing.com/a">
 or call us at <a href="https://ezokofishing.com/a">.
 We&#x2019;d much rather clarify it upfront than create frustration later.
 </a></a>

 For the latest return rules, please review our
 <a href="https://ezokofishing.com/policies/refund-policy">Return / Refund Policy</a>.

Are any items final sale or excluded from returns?

Understand who covers return shipping, when label cost may be deducted, and how approved refunds are processed.

Return shipping depends on the reason for the return.
 

 If we are responsible for the return, such as a wrong product or damaged product, we&#x2019;ll send you a return shipping label and instructions.
 

 If you are responsible for the return, such as ordering the wrong product or no longer wanting it, you can send the product back at your own cost or use a return shipping label from us, with the cost deducted from your refund.
 

 Once we receive and inspect the return, we&#x2019;ll confirm whether the refund is approved. If approved, the refund is issued to the original payment method within 5 business days. Your bank or credit card company may need additional time to process and post the refund.
 

 If more than 10 business days have passed since we approved your return, contact us at
 <a href="https://ezokofishing.com/a">.
 </a>

 Full details are available in our
 <a href="https://ezokofishing.com/policies/refund-policy">Return / Refund Policy</a>.

Who pays return shipping and how are refunds issued?

Learn what to send us if the wrong item arrives, how we review the issue, and how we help make it right.

Please inspect your order when it arrives and contact us immediately if you receive the wrong item.
 

 Email
 <a href="https://ezokofishing.com/a">
 with your order number and a clear explanation of the issue so we can evaluate it and make it right.
 </a>

 When the mistake is on our side, we&#x2019;ll support you and take care of the next steps.
 

 You can review the full return process in our
 <a href="https://ezokofishing.com/policies/refund-policy">Return / Refund Policy</a>.

What should I do if I received the wrong item?

Need help with an order, shipping, pickup, returns, product availability, or choosing the right gear? Send us a message and our team will point you in the right direction.

Prefer to talk it through? Give us a call for quick questions, store info, pickup help, or hands-on gear advice from the EZOKO team.

EZOKO FISHING

Return, exchange, refund, wrong item, and final sale guidance, with links to EZOKO’s current Return / Refund Policy.

Returns, Exchanges & Refunds

What are EZOKO’s shipping options, costs, and delivery expectations?

How much is shipping to Canada and how long does delivery take?

How much is shipping to the USA and how long does delivery take?

How much is shipping to selected European Union countries and how long does delivery take?

How much is shipping to the United Kingdom and how long does delivery take?

How much is shipping to Sweden and how long does delivery take?

How much is shipping to Norway and how long does delivery take?

Can EZOKO ship to countries not listed in the shipping table?

Where does EZOKO ship?

Which carrier will deliver my order?

How long does it take for my order to be prepared?

Does EZOKO offer express shipping?