Learn how EZOKO’s 30-day returns, exchanges, refunds, Checkout+ coverage, return labels, and Customer Portal work.

EZOKO offers a 30-day return period for eligible items. Items must be unused, in their original condition, with original tags and original packaging when applicable. Final Sale and other excluded items are not eligible.All returns must be started through our <a href="https://ezokofishing.com/pages/customer-portal">Customer Portal</a> before anything is shipped back. The portal confirms eligibility and guides you through the process.For eligible returns, you can choose from the options available in the portal, including a refund, store credit, or exchange.If EZOKO is responsible, such as if we sent the wrong product or variant or your item arrived damaged, we cover the return shipping whether or not you purchased Checkout+.If you purchased Checkout+, the return label is covered for other eligible returns too, so no return-label cost is deducted from your refund, store credit, or exchange value. Without Checkout+, return shipping for a customer-choice return is your responsibility and the label cost is deducted from your return value.Return labels are valid for 28 days from the date the return is created.Once your return is received, inspected, and approved, EZOKO processes the selected resolution. For credit-card refunds, your financial institution may take up to 5 business days after EZOKO issues the refund to post it to your account. That processing time is outside EZOKO&#x2019;s control.For complete details, review our <a href="https://ezokofishing.com/policies/refund-policy">Return &amp; Refund Policy</a>.

How do returns, exchanges, and refunds work?

Learn how exchanges work through the Customer Portal and how Checkout+ affects return shipping costs.

Yes. Eligible items can be exchanged within our 30-day return period, and the process now starts directly through our <a href="https://ezokofishing.com/pages/customer-portal">Customer Portal</a>.Depending on the product and available options, you may be able to exchange for the same item, another size, color, retrieve side or variant, or another eligible product.If the exchange is needed because EZOKO sent the wrong item or variant, we take responsibility and cover the return shipping whether or not you purchased Checkout+.If you chose Checkout+, your return label is covered for other eligible exchanges as well, so the label cost is not deducted from your exchange value. Without Checkout+, return shipping for a customer-choice exchange is your responsibility and the label cost is deducted from the return value.Start your exchange in the <a href="https://ezokofishing.com/pages/customer-portal">Customer Portal</a>. For complete details, see our <a href="https://ezokofishing.com/policies/refund-policy">Return &amp; Refund Policy</a>.

Can I exchange an item for another size, color, model, or retrieve side?

See which items are Final Sale or excluded from EZOKO returns and Checkout+ return coverage.

Yes. Some products are not eligible for return.Returns are not accepted for:<ul><li>Products marked Final Sale</li><li>Navionics and LakeMaster navigation/mapping cards</li><li>Fish finders, trolling motors, or marine electronics that have been opened</li><li>Lithium batteries</li><li>Gift cards</li></ul>Checkout+ does not make an otherwise non-returnable or Final Sale product eligible for return.If you are unsure about an item before ordering, contact our team and we&#x2019;ll be happy to clarify it. For the latest rules, review our <a href="https://ezokofishing.com/policies/refund-policy">Return &amp; Refund Policy</a>.

Are any items final sale or excluded from returns?

Understand who pays return shipping with or without Checkout+ and how EZOKO refunds are processed.

Return shipping depends on why you are returning the item and whether you selected Checkout+ at checkout.If EZOKO is responsible &#x2014; for example, we sent the wrong product or variant, or your item arrived damaged &#x2014; we cover the return shipping whether or not you purchased Checkout+. No return-label cost is deducted from your refund.If you purchased Checkout+, the return label is also covered for other eligible returns. No label cost is deducted from your refund, store credit, or exchange value.If you did not purchase Checkout+ and the return is not EZOKO&#x2019;s responsibility, return shipping is your responsibility. We provide the label through our <a href="https://ezokofishing.com/pages/customer-portal">Customer Portal</a>, and its cost is deducted from your refund, store credit, or exchange value.Once your return is received, inspected, and approved, EZOKO issues the refund to your original payment method. From that point, your credit card provider may take up to 5 business days to post the funds to your account. This processing time is handled by your financial institution and is outside EZOKO&#x2019;s control.Original shipping charges are not refunded by default. For complete details, see our <a href="https://ezokofishing.com/policies/refund-policy">Return &amp; Refund Policy</a>.

Who pays return shipping and how are refunds issued?

Received the wrong product or variant? Start a request in the Customer Portal and EZOKO will cover the return shipping.

If you received the wrong item, color, size, retrieve side, or other variant, we&#x2019;ll make it right.Start your request through our <a href="https://ezokofishing.com/pages/customer-portal">Customer Portal</a> as soon as possible. You&#x2019;ll be asked to provide a photo so our team can review what happened and process the request.When the mistake is on our side, EZOKO covers the return shipping whether or not you purchased Checkout+. Your return label is provided at no cost to you, and no return shipping cost is deducted from your refund.For complete details, see our <a href="https://ezokofishing.com/policies/refund-policy">Return &amp; Refund Policy</a>.

What should I do if I received the wrong item?

Learn how Checkout+ adds package protection and covered return shipping while EZOKO remains there to help either way.

Checkout+ is an optional protection you can add to your EZOKO order at checkout for a small additional cost. It gives you extra peace of mind from the moment your order leaves us and makes eligible returns even easier if you change your mind afterward.With Checkout+, your eligible order includes:<ul><li>Package protection for eligible delivery issues such as loss, theft or damage during shipping</li><li>Covered return shipping on eligible returns within our 30-day return period</li><li>A simple way to manage eligible claims and returns directly through the <a href="https://ezokofishing.com/pages/customer-portal">EZOKO Customer Portal</a></li></ul>It&#x2019;s a simple way to add an extra layer of protection to your order, especially when you&#x2019;re having valuable fishing equipment shipped to your door.<h2 id="what-happens-if-my-package-is-lost-stolen-or-damaged">What happens if my package is lost, stolen or damaged?</h2>If you selected Checkout+ and experience an eligible delivery issue, for example your package is lost, stolen after delivery or arrives damaged, you can start a claim through the <a href="https://ezokofishing.com/pages/customer-portal">EZOKO Customer Portal</a>.The portal will guide you through the process and collect any information or photos required to review the claim.<h2 id="what-does-checkout-change-for-returns">What does Checkout+ change for returns?</h2>EZOKO already offers eligible returns within 30 days of receiving your order. Checkout+ makes that experience even easier by covering the return shipping label for eligible returns.For example, if you:<ul><li>Ordered the wrong size or color</li><li>Changed your mind</li><li>Decided another model would be a better fit</li></ul>your eligible return label is covered when you purchased Checkout+. No return-label cost is deducted from your refund, store credit or exchange value.<h2 id="what-if-i-dont-choose-checkout">What if I don&#x2019;t choose Checkout+?</h2>That&#x2019;s completely fine. Checkout+ is optional, and choosing not to add it does not remove EZOKO&#x2019;s standard 30-day return policy or the support you can expect from our team.If you make an eligible return for a reason that isn&#x2019;t EZOKO&#x2019;s responsibility, we&#x2019;ll still provide the return label through our Customer Portal. The cost of that label will simply be deducted from your refund, store credit or exchange value.And if EZOKO is responsible, for example we sent the wrong product or variant, or your product arrived damaged due to an issue for which we are responsible, we take care of the return shipping whether you purchased Checkout+ or not.Our mistake is our responsibility. Checkout+ doesn&#x2019;t change that.<h2 id="do-i-still-get-support-from-ezoko">Do I still get support from EZOKO?</h2>Absolutely.Checkout+ adds another layer of protection and makes certain claims and returns easier, but it doesn&#x2019;t replace EZOKO customer service.Our team still follows your order, works with trusted carriers and is here when something doesn&#x2019;t look right. If you need help understanding a claim, return or delivery issue, there are still real anglers behind EZOKO ready to help.<h2 id="how-do-i-use-checkout-after-my-order">How do I use Checkout+ after my order?</h2>For an eligible return or package-protection claim, start with the <a href="https://ezokofishing.com/pages/customer-portal">EZOKO Customer Portal</a>.The portal will identify your order, determine the options available to you and guide you through the next steps.For complete return eligibility and exclusions, please review our <a href="https://ezokofishing.com/policies/refund-policy">Return &amp; Refund Policy</a>.

What is Checkout+ and what does it cover?

Need help with an order, shipping, pickup, returns, product availability, or choosing the right gear? Send us a message and our team will point you in the right direction.

Prefer to talk it through? Give us a call for quick questions, store info, pickup help, or hands-on gear advice from the EZOKO team.

EZOKO FISHING

Return, exchange, refund, wrong item, and final sale guidance, with links to EZOKO’s current Return / Refund Policy.