Need help with an order, shipping, pickup, returns, product availability, or choosing the right gear? Send us a message and our team will point you in the right direction.

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EZOKO FISHING

Please inspect your order when it arrives. If the package or product is damaged, take clear photos of the damage, packaging, shipping label, and product whenever possible.Start your request as soon as possible through our <a href="https://ezokofishing.com/pages/customer-portal">Customer Portal</a>. A photo is required for a damaged-item request so our team can review what happened and process it quickly.If the damage is an issue for which EZOKO is responsible, we cover the return shipping whether or not you purchased Checkout+.If you purchased Checkout+, it also provides package protection for eligible shipping issues such as loss, theft, or damage during delivery. Protected claims are started through the same Customer Portal.We care about getting your order to you in the right condition. If something went wrong, we&#x2019;ll help get it sorted.

Please inspect your order when it arrives and contact us immediately if the package or product is damaged.
 
 
 If you notice visible damage while the carrier is delivering the package, take pictures before the carrier hands it to you if you can do so safely. This can help a lot for any claim.
 
 
 In general, take as many clear pictures as possible of the damaged package, the shipping label, the box, the packing material, and the damaged product. Videos are also helpful when they show the issue clearly.
 
 
 Email
 <a href=https://ezokofishing.com/a>
 with your order number, a clear explanation of the issue, and pictures and/or videos that show the damage. This helps us see the situation clearly and move faster.
 
 
 You can be sure the EZOKO team will support you. We care about getting your gear to you in the right condition, and if something went wrong, we’ll review it and help make it right.

What should I do if my package or product arrives damaged?

Warranty, Damage & Missing Items

What are EZOKO’s shipping options, costs, and delivery expectations?

How much is shipping to Canada and how long does delivery take?

How much is shipping to the USA and how long does delivery take?

How much is shipping to selected European Union countries and how long does delivery take?

How much is shipping to the United Kingdom and how long does delivery take?

How much is shipping to Sweden and how long does delivery take?

How much is shipping to Norway and how long does delivery take?

Can EZOKO ship to countries not listed in the shipping table?

Where does EZOKO ship?

Which carrier will deliver my order?

How long does it take for my order to be prepared?

Does EZOKO offer express shipping?

How do I track my order?

My tracking has not moved. What should I do?

My order says delivered but I do not have it. What should I do?

Can I change, cancel, add to, or combine an order?

Can I change my shipping address or contact information?

Orders, Shipping & Tracking

Can I choose pickup instead of shipping?

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What do I need to bring for pickup?

Can someone else pick up my order?

Can I check store availability before visiting?

Store Pickup

How do returns, exchanges, and refunds work?

Can I exchange an item for another size, color, model, or retrieve side?

Are any items final sale or excluded from returns?

Who pays return shipping and how are refunds issued?

What should I do if I received the wrong item?

What is Checkout+ and what does it cover?

Returns, Exchanges & Refunds

What should I do if a product appears defective?

Should I contact EZOKO or the manufacturer for warranty support?

What happens if a rod, reel, electronics item, or accessory breaks?

What should I do if parts are missing from the box?

How do I know if an item is in stock?

Will an out of stock item be restocked?

Can EZOKO special order, preorder, or backorder an item?

What is your Special Order process?

Product Availability, Restocks & Special Orders

I was charged but did not receive an order confirmation. What should I do?

What payment methods, financing, or installment options are available?

How do gift cards, discounts, promo codes, or loyalty offers work?

Does EZOKO offer price matching, free shipping matches, or event promotions?

Payments, Promotions & Gift Cards

Where are EZOKO’s store hours, location, and contact details?

Can I get support in French or English?

What is the best way to contact EZOKO?

Contact, Store Info & Language

What should I do if my package or product arrives damaged?Updated 25 days ago