Learn how to document delivery damage, what photos or videos to take, and how to contact us for support.

Please inspect your order when it arrives and contact us immediately if the package or product is damaged.
 

 If you notice visible damage while the carrier is delivering the package, take pictures before the carrier hands it to you if you can do so safely. This can help a lot for any claim.
 

 In general, take as many clear pictures as possible of the damaged package, the shipping label, the box, the packing material, and the damaged product. Videos are also helpful when they show the issue clearly.
 

 Email
 <a href="https://ezokofishing.com/a">
 with your order number, a clear explanation of the issue, and pictures and/or videos that show the damage. This helps us see the situation clearly and move faster.
 </a>

 You can be sure the EZOKO team will support you. We care about getting your gear to you in the right condition, and if something went wrong, we&#x2019;ll review it and help make it right.

What should I do if my package or product arrives damaged?

See what details, photos, or videos to send us when a product appears defective after your order arrives.

Please inspect your order when it arrives and contact us immediately if the item appears defective.
 

 Email
 <a href="https://ezokofishing.com/a">
 with your order number, a clear description of the issue, and photos and/or videos if they are relevant. The more clearly we can see the issue, the better we can support you.
 </a>

 We&#x2019;ll evaluate the situation and help you with the next step.

What should I do if a product appears defective?

Understand when manufacturer warranty info applies and how EZOKO can still help if you need support.

Most warranty processes are handled with the manufacturer, because we do not manufacture the products ourselves. That said, we are anglers too, and we know warranty questions can be frustrating when all you want is to get back on the water.
 

 We built our
 <a href="https://ezokofishing.com/pages/warranty">Warranty page</a>
 to gather warranty information for each manufacturer whenever possible.
 

 If you cannot find the information you need, or if you are not satisfied with the direction you are getting, email us at
 <a href="https://ezokofishing.com/a">
 or call us at <a href="https://ezokofishing.com/a">.
 We&#x2019;ll do everything we can to support you and work toward a fair, satisfactory outcome.
 </a></a>

Should I contact EZOKO or the manufacturer for warranty support?

Learn the first step for broken gear, when warranty info may apply, and how to get support from EZOKO.

If the item appears defective or damaged when you receive it, contact us immediately at
 <a href="https://ezokofishing.com/a">
 with your order number, a clear explanation, and photos and/or videos if relevant.
 </a>

 If the issue happens after use, the next step may depend on the product, brand, and manufacturer warranty process. Start with our
 <a href="https://ezokofishing.com/pages/warranty">Warranty page</a>.
 If you need help understanding the next step, reach out to us. We&#x2019;ll support you as best we can.

What happens if a rod, reel, electronics item, or accessory breaks?

Learn how to check the packaging, what details to send us, and how we help when parts are missing from your order.

Please inspect the box and packaging thoroughly first. Sometimes small parts, hardware, manuals, or accessories can be tucked inside packaging inserts or hidden in a corner of the box.
 

 If something is truly missing, email us at
 <a href="https://ezokofishing.com/a">
 with your order number, the product name, and a clear description of the missing part.
 </a>

 We&#x2019;ll support you and review the next step. We know missing parts can stop a setup cold, and we&#x2019;ll help you get the situation moving.

What should I do if parts are missing from the box?

Need help with an order, shipping, pickup, returns, product availability, or choosing the right gear? Send us a message and our team will point you in the right direction.

Prefer to talk it through? Give us a call for quick questions, store info, pickup help, or hands-on gear advice from the EZOKO team.

EZOKO FISHING

Help for damaged packages, defective products, warranty direction, broken gear, and missing parts so customers know the next step.

Warranty, Damage & Missing Items

What are EZOKO’s shipping options, costs, and delivery expectations?

How much is shipping to Canada and how long does delivery take?

How much is shipping to the USA and how long does delivery take?

How much is shipping to selected European Union countries and how long does delivery take?

How much is shipping to the United Kingdom and how long does delivery take?

How much is shipping to Sweden and how long does delivery take?

How much is shipping to Norway and how long does delivery take?

Can EZOKO ship to countries not listed in the shipping table?

Where does EZOKO ship?

Which carrier will deliver my order?

How long does it take for my order to be prepared?

Does EZOKO offer express shipping?