What should I do if parts are missing from the box?Updated a day ago

Please inspect the box and packaging thoroughly first. Sometimes small parts, hardware, manuals, or accessories can be tucked inside packaging inserts or hidden in a corner of the box.

If something is truly missing, email us at with your order number, the product name, and a clear description of the missing part.

We’ll support you and review the next step. We know missing parts can stop a setup cold, and we’ll help you get the situation moving.