Need help with an order, shipping, pickup, returns, product availability, or choosing the right gear? Send us a message and our team will point you in the right direction.

Prefer to talk it through? Give us a call for quick questions, store info, pickup help, or hands-on gear advice from the EZOKO team.

EZOKO FISHING

Please inspect your order when it arrives and contact us immediately if the item appears defective.
 

 Email
 <a href="mailto:support@ezokofishing.com">support@ezokofishing.com</a>
 with your order number, a clear description of the issue, and photos and/or videos if they are relevant. The more clearly we can see the issue, the better we can support you.
 

 We&#x2019;ll evaluate the situation and help you with the next step.

Please inspect your order when it arrives and contact us immediately if the item appears defective.
 
 
 Email
 <a href=https://ezokofishing.com/a>
 with your order number, a clear description of the issue, and photos and/or videos if they are relevant. The more clearly we can see the issue, the better we can support you.
 
 
 We’ll evaluate the situation and help you with the next step.

What should I do if a product appears defective?

Warranty, Damage & Missing Items

What are EZOKO’s shipping options, costs, and delivery expectations?

How much is shipping to Canada and how long does delivery take?

How much is shipping to the USA and how long does delivery take?

How much is shipping to selected European Union countries and how long does delivery take?

How much is shipping to the United Kingdom and how long does delivery take?

How much is shipping to Sweden and how long does delivery take?

How much is shipping to Norway and how long does delivery take?

Can EZOKO ship to countries not listed in the shipping table?

Where does EZOKO ship?

Which carrier will deliver my order?

How long does it take for my order to be prepared?

Does EZOKO offer express shipping?

How do I track my order?

My tracking has not moved. What should I do?

My order says delivered but I do not have it. What should I do?

Can I change, cancel, add to, or combine an order?

Can I change my shipping address or contact information?

Orders, Shipping & Tracking

Can I choose pickup instead of shipping?

How will I know when my order is ready for pickup?

What do I need to bring for pickup?

Can someone else pick up my order?

Can I check store availability before visiting?

Store Pickup

How do returns, exchanges, and refunds work?

Can I exchange an item for another size, color, model, or retrieve side?

Are any items final sale or excluded from returns?

Who pays return shipping and how are refunds issued?

What should I do if I received the wrong item?

What is Checkout+ and what does it cover?

Returns, Exchanges & Refunds

What should I do if my package or product arrives damaged?

Should I contact EZOKO or the manufacturer for warranty support?

What happens if a rod, reel, electronics item, or accessory breaks?

What should I do if parts are missing from the box?

How do I know if an item is in stock?

Will an out of stock item be restocked?

Can EZOKO special order, preorder, or backorder an item?

What is your Special Order process?

Product Availability, Restocks & Special Orders

I was charged but did not receive an order confirmation. What should I do?

What payment methods, financing, or installment options are available?

How do gift cards, discounts, promo codes, or loyalty offers work?

Does EZOKO offer price matching, free shipping matches, or event promotions?

Payments, Promotions & Gift Cards

Where are EZOKO’s store hours, location, and contact details?

Can I get support in French or English?

What is the best way to contact EZOKO?

Contact, Store Info & Language

What should I do if a product appears defective?Updated 5 days ago