Who pays return shipping and how are refunds issued?Updated 25 days ago

Return shipping depends on why you are returning the item and whether you selected Checkout+ at checkout.

If EZOKO is responsible — for example, we sent the wrong product or variant, or your item arrived damaged — we cover the return shipping whether or not you purchased Checkout+. No return-label cost is deducted from your refund.

If you purchased Checkout+, the return label is also covered for other eligible returns. No label cost is deducted from your refund, store credit, or exchange value.

If you did not purchase Checkout+ and the return is not EZOKO’s responsibility, return shipping is your responsibility. We provide the label through our Customer Portal, and its cost is deducted from your refund, store credit, or exchange value.

Once your return is received, inspected, and approved, EZOKO issues the refund to your original payment method. From that point, your credit card provider may take up to 5 business days to post the funds to your account. This processing time is handled by your financial institution and is outside EZOKO’s control.

Original shipping charges are not refunded by default. For complete details, see our Return & Refund Policy.