How do returns, exchanges, and refunds work?Updated 25 days ago

EZOKO offers a 30-day return period for eligible items. Items must be unused, in their original condition, with original tags and original packaging when applicable. Final Sale and other excluded items are not eligible.

All returns must be started through our Customer Portal before anything is shipped back. The portal confirms eligibility and guides you through the process.

For eligible returns, you can choose from the options available in the portal, including a refund, store credit, or exchange.

If EZOKO is responsible, such as if we sent the wrong product or variant or your item arrived damaged, we cover the return shipping whether or not you purchased Checkout+.

If you purchased Checkout+, the return label is covered for other eligible returns too, so no return-label cost is deducted from your refund, store credit, or exchange value. Without Checkout+, return shipping for a customer-choice return is your responsibility and the label cost is deducted from your return value.

Return labels are valid for 28 days from the date the return is created.

Once your return is received, inspected, and approved, EZOKO processes the selected resolution. For credit-card refunds, your financial institution may take up to 5 business days after EZOKO issues the refund to post it to your account. That processing time is outside EZOKO’s control.

For complete details, review our Return & Refund Policy.