Find out what to send us if payment went through but no confirmation email arrived, and why not to reorder right away.

That is not normal, and we&#x2019;ll check it very quickly.
 

 Email us at
 <a href="https://ezokofishing.com/a">
 or call us at <a href="https://ezokofishing.com/a">
 with the email address used at checkout, the approximate order time, and any payment confirmation available. We&#x2019;ll review the situation and help confirm whether an order was created.
 </a></a>

 Please do not place a second order until we&#x2019;ve reviewed it with you, unless you are comfortable potentially creating a duplicate order.

I was charged but did not receive an order confirmation. What should I do?

See available checkout payment methods, secure payment handling, and why we do not take credit cards by phone.

Available payment methods are shown at checkout. For questions about a specific payment method, contact us at
 <a href="https://ezokofishing.com/a">
 or call us at <a href="https://ezokofishing.com/a">
 before placing your order.
 </a></a>

 Our website currently accepts American Express, Apple Pay, Bancontact, Diners Club, Discover, EPS, Google Pay, iDEAL, Wero, JCB, Maestro, Mastercard, Multibanco, MobilePay, PayPal, Shop Pay, UnionPay, and Visa.
 

 Payments are processed through our secure checkout, so your payment information is handled safely and encrypted through the checkout and payment provider flow.
 

 For security reasons, we do not take phone orders and we do not take credit card numbers by phone. It protects you, protects our team, and keeps payment information handled through the proper secure checkout.

What payment methods, financing, or installment options are available?

Learn the key rule for gift cards and why promotion details should be checked before placing your order.

Gift cards are non returnable.
 

 Gift cards and promotions may have specific terms. Review the offer details carefully, and contact us at
 <a href="https://ezokofishing.com/a">
 or call us at <a href="https://ezokofishing.com/a">
 before placing your order if you are not sure whether a code or offer applies.
 </a></a>

How do gift cards, discounts, promo codes, or loyalty offers work?

Understand our approach to fair pricing, free shipping options, occasional promotions, and customer service value.

We&#x2019;re a small specialty fishing shop, and we work hard to bring the best possible experience to our customers: premium gear, real advice, careful service, and a team that actually fishes the products and understands the needs behind the purchase.
 

 Because of that, we generally do not offer price matching or free shipping matching. We already work hard to keep pricing fair while keeping the business sustainable, taking care of customers properly, and maintaining the level of service that makes EZOKO different.
 

 We do offer free shipping options where applicable, based on our
 <a href="https://ezokofishing.com/policies/shipping-policy">Shipping Policy</a>.
 

 For event promotions, we do run promos from time to time, but not constantly. Our focus is not to be the cheapest shop on every item every day. It&#x2019;s to be the premium shop serious anglers can trust for quality products, strong advice, and a better customer experience.
 

 That said, you can always email us at
 <a href="https://ezokofishing.com/a">
 or call us at <a href="https://ezokofishing.com/a">
 before placing an order. We&#x2019;re real people, and we&#x2019;re always happy to talk with customers.
 </a></a>

Does EZOKO offer price matching, free shipping matches, or event promotions?

Need help with an order, shipping, pickup, returns, product availability, or choosing the right gear? Send us a message and our team will point you in the right direction.

Prefer to talk it through? Give us a call for quick questions, store info, pickup help, or hands-on gear advice from the EZOKO team.

EZOKO FISHING

Payment methods, secure checkout, gift cards, discount questions, price matching, free shipping matches, and promotion guidance.

Payments, Promotions & Gift Cards

What are EZOKO’s shipping options, costs, and delivery expectations?

How much is shipping to Canada and how long does delivery take?

How much is shipping to the USA and how long does delivery take?

How much is shipping to selected European Union countries and how long does delivery take?

How much is shipping to the United Kingdom and how long does delivery take?

How much is shipping to Sweden and how long does delivery take?

How much is shipping to Norway and how long does delivery take?

Can EZOKO ship to countries not listed in the shipping table?

Where does EZOKO ship?

Which carrier will deliver my order?

How long does it take for my order to be prepared?

Does EZOKO offer express shipping?

How do I track my order?

My tracking has not moved. What should I do?

My order says delivered but I do not have it. What should I do?

Can I change, cancel, add to, or combine an order?

Can I change my shipping address or contact information?

Orders, Shipping & Tracking

Can I choose pickup instead of shipping?

How will I know when my order is ready for pickup?

What do I need to bring for pickup?

Can someone else pick up my order?

Can I check store availability before visiting?

Store Pickup

How do returns, exchanges, and refunds work?

Can I exchange an item for another size, color, model, or retrieve side?

Are any items final sale or excluded from returns?

Who pays return shipping and how are refunds issued?

What should I do if I received the wrong item?

Returns, Exchanges & Refunds

What should I do if my package or product arrives damaged?

What should I do if a product appears defective?

Should I contact EZOKO or the manufacturer for warranty support?

What happens if a rod, reel, electronics item, or accessory breaks?

What should I do if parts are missing from the box?

Warranty, Damage & Missing Items

How do I know if an item is in stock?

Will an out of stock item be restocked?

Can EZOKO special order, preorder, or backorder an item?

What is your Special Order process?

Product Availability, Restocks & Special Orders

Where are EZOKO’s store hours, location, and contact details?

Can I get support in French or English?

What is the best way to contact EZOKO?

Contact, Store Info & Language